IT Service Desk Technician

Wat ga je doen?

As an IT Service Desk Technician, you will be part of our IT team and report to the IT Service Desk Manager. You will be responsible for providing technical support to our warehouse team in Bergen op Zoom and offering remote support to colleagues across Europe. Additionally, you will manage IT tickets via Jira and support various business processes.

You will work on-site at our warehouse in Bergen op Zoom for at least four days per week, with the option to work remotely one day per week. This role requires excellent problem-solving skills, technical expertise, and a service-oriented mindset.

Waar ga je werken?

Our organization has been active for over 30 years with a mission to become a global leader in holistic well-being. We help millions of people discover their inner well-being.

We produce and distribute high-quality nutritional supplements directly to our customers worldwide. Our team consists of passionate customers and colleagues who are dedicated to building a future of well-being.

Diversity and inclusion are at the heart of our company. We believe our success stems from a supportive and enjoyable community.

Wie ben je?

• Minimum of 2 years of experience in a similar IT helpdesk role.

• CompTIA A+ certification or equivalent qualification required.

• Experience with Jira or similar ticketing systems.

• Strong knowledge of Windows operating systems and Active Directory.

• Basic understanding of network technologies, troubleshooting, and cabling.

• Excellent problem-solving skills with the ability to work independently and as part of a team.

• Strong communication skills in English (written and spoken).

• Flexible attitude, willing to occasionally work outside office hours for updates and releases.

• Proactive and results-driven approach with attention to detail.

• A successful candidate must provide a Certificate of Conduct (VOG).

Wat mag je verwachten?

• Pension scheme with employer contributions of up to 6%.

• Holiday payment.

• Travel allowance from the first kilometer.

• Up to 3 free nutritional and personal care products per month.

• Full-time (40 hours per week), Monday to Friday.

• Working hours between 06:30 and 17:30 (8 hours per day), including a 30-minute lunch break and two 15-minute breaks.

• On-site position in Bergen op Zoom.