Hybrid Customer Service Agent
Wat ga je doen?
Are you fluent in both Dutch and English and passionate about delivering exceptional customer support? DigiKey is looking for a Bilingual Customer Service agent to assist our Dutch and English-speaking customers. In this fully remote role, you’ll be the key to a seamless customer experience helping with orders, answering inquiries, and providing top-notch after-sales support. Join a dynamic team where your skills make a real impact!
Key Responsibilities for the Customer Service Agent:
- Handle inbound calls and emails from Dutch and English-speaking customers.
- Costumer Care.
- Assist customers with order placement, product information, and general inquiries.
- Provide effective solutions for after-sales support and resolve customer concerns.
- Collaborate with internal teams to ensure timely and accurate responses.
- Maintain accurate customer records and documentation.
Waar ga je werken?
About Concentrix: Concentrix is the driving force behind the brands of the future. Operating in over 70 countries, this global tech and services leader helps well known brands ones you use every day elevate their business with smart technology and integrated solutions. Focused on growth, innovation, and personal development, Concentrix provides exceptional career opportunities in industries like tech, finance, and healthcare. Want to make an impact and be inspired? This is the place to thrive! Concentrix is located in Rotterdam, Westland, Den Haag, Amsterdam, Tilburg, Dordrecht and the place you wil be working is based in Enschede.
About DigiKey: DigiKey is a global powerhouse in the distribution of electronic components and automation products. With an unmatched inventory, lightning-fast delivery, and cutting-edge technical support, DigiKey empowers engineers, designers, and makers worldwide to bring their ideas to life. Innovation drives everything here, and teamwork is at the core. Looking for a place to grow and shape the future? DigiKey is where you belong!
Wie ben je?
Fluency in both Dutch and English, both written and spoken.
Strong communication with excellent problemsolving skills.
Customer-focused with a keen eye for detail.
Based in or near Enschede, Hengelo, Almelo, Haaksbergen or surrounding areas;
Availability partime or fulltime to work 32-40 hours per week, Monday to Friday.
Wat mag je verwachten?
Olympia offers you meaningful work with opportunities for growth and self-development. Additionally, you can expect the following:
- An hourly wage of €14,58 excluding bonuses (8% vacation pay);
- Hybrid work model: 60% from home (thuiswerken) and 40% at the office;
- No weekend work, so you are always free on the weekends.
- Pension scheme;
- A temporary contract with the prospect of a permanent position, with the intention of a long-term collaboration;
- Travel allowance from 10 km;
- A stimulating and educational work environment;
- Paid training to develop you into the best customer service advisor.
Solliciteer binnen
2 minuten!
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